Accessibility Policies
Assistive devices are devices that are used to assist a person in carrying out activities or in accessing the services of persons or organizations. Skelton, Brumwell & Associates Inc. is committed to service excellence and ensuring that everyone will benefit from a positive and helpful customer service experience.
A person may provide their own assistive device to access our products or services. It is the responsibility of the person with a disability to ensure that their assistive device is operated in a safe and controlled manner at all times. Use of an assistive device will not be allowed in situations where Skelton, Brumwell & Associates Inc. has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises. In these situations, Skelton, Brumwell may offer other reasonable measures to assist in obtaining, using and benefiting from Company goods and services, where Skelton Brumwell has such other measures available.
Communicating with a Customer with a Disability
To communicate in an effectively, Skelton, Brumwell & Associates Inc. will make every reasonable effort to consider and respond to individual communications needs. Where appropriate, we ask a customer to identify the best way to communicate with them.
Skelton, Brumwell & Associates endeavours to make our communications as accessible as possible by:
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Staff training;
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Considering the all communications needs of people during the planning stage of services and communication development;
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Using plain language to make a document easier to read; and,
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Offering alternative communication formats that will meet the needs of the customer where requested.
Use of Service Animals
Skelton, Brumwell & Associates Inc. is committed to welcoming customers who are accompanied by a trained, accredited service animal. A service animal may accompany a customer or any third party with a disability to all parts of our premises that are open to the public. Skelton, Brumwell & Associates Inc. ensures that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities, who are accompanied by a service animal. The service animal owner is responsible for ensuring appropriate behavior and care of their service animal. Skelton, Brumwell & Associates Inc. anticipates there will be special situations and is prepared to make every effort to accommodate the circumstances on an individual basis, as they arise, keeping the safety and comfort of all customers and service animals in mind.
Use of Support Persons
Skelton, Brumwell & Associates Inc. is committed to welcoming people who are accompanied by a support person. Any person who is accompanied by a support person is allowed to enter the Skelton, Brumwell & Associates Inc. premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Skelton, Brumwell & Associates Inc. premises.
Notice of Temporary Service Disruption
Skelton, Brumwell & Associates Inc. is aware that temporary disruptions of services and programs may occur due to reasons that may or may not be within the control Skelton, Brumwell & Associates Inc. Skelton, Brumwell & Associates Inc. will make a reasonable effort to provide advance notice of the disruption to the customers, including information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that may be available.
Notices will be made available through the following methods, as appropriate.
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Web site;
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Telephone recordings;
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Public service announcements;
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Intranet Site for staff and volunteers; and,
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Temporary signage.
In the event of an unexpected disruption, advance notice is not possible. In such cases, Skelton, Brumwell & Associates Inc. will provide notice as soon as it is possible to do so.
Training for Staff
Skelton, Brumwell & Associates Inc. provides training to all employees and volunteers and all those who are involved in the development and approvals of customer service policies and procedures on providing goods and services to our customers. Skelton, Brumwell & Associates Inc. ensures that third parties and others, who deal with the public, have the required AODA training. New staff will receive training as part of their orientation to Skelton, Brumwell & Associates Inc. Staff will also be trained when changes are made to our Accessible Customer Service plan.
Process to Receive and Respond to Feedback
Customers who wish to request information in a more accessible format or provide feedback on the way Skelton, Brumwell & Associates Inc. provides goods and services to people with disability may do so by email, telephone, mail or in person to:
Skelton, Brumwell & Associates Inc.
125 Bell Farm Road, Suite 203 Barrie, ON L4M 6L2
Attention: Accessibility
Phone: 705-726-1141